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The College of Animal Welfare

Lucy Aust wins free veterinary receptionist training place!


“The key to great customer service is a smile, a friendly face, an understanding voice, a shoulder to cry on, [and] always be[ing] there to help in any way.” – Lucy Aust, Towcester Vets

The winner of The College of Animal Welfare’s ‘fill in the blank’ competition, run over three days at the recent British Veterinary Nursing Association (BVNA) Congress 2017, is Lucy Aust from Towcester Vets!

Entrants were asked to show their creative sides by completing the sentence “The Key to Great Customer Service is…”. Lucy’s winning entry (shown above) was chosen by College Principal, Barbara Cooper, as the most thoughtful response out of the sixty competition entries received.

As the winner of the competition, Lucy receives a free place on the VetSkill Level 2 Certificate for Veterinary Receptionists qualification run by The College of Animal Welfare.  A worthy winner, on her role with Towcester Vets Lucy said: I joined Towcester Vets in Jan 2016 as a member of the reception team. I really enjoy working with an amazing team every day, meeting our clients & all their pets.”

Tracey Croucher, Short Course and Events Manager at The College of Animal Welfare, added: “On behalf of everyone at the College, I’d like to congratulate Lucy on winning the competition and thank everyone that took part.”

The VetSkill Level 2 Certificate for Veterinary Receptionists is designed to provide key receptionist skills tailored to a veterinary practice setting. Run on an online, distance learning, basis the programme allows learners to study alongside any existing commitments, from work or home. Further information can be found at or by calling the College on 01480 422060.

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For more information please contact:
Alison German RVN
Senior Marketing and Communications Coordinator
The College of Animal Welfare
Tel: 01480 422060

Notes to editors:

The College of Animal Welfare is one of the UK’s leading providers of veterinary nurse and animal care training and education; operating from four training centres around the UK.

The College has a well-earned reputation for excellence and has created a number of unique achievements that have created new opportunities for learning.

For more information about The College of Animal Welfare please visit

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